Diligenc. Holdings LLP (“Diligenc.”) is committed to protecting your personal information in accordance with the General Data Protection Regulation (GDPR) and any successor Data Protection laws and regulations as applicable in the United Kingdom, in line with the highest standards of ethical conduct.
This policy sets forth important information about the expected behaviours of Diligenc. Employees and Third Parties in relation to the consent, collection, use, retention, transfer, disclosure, and destruction of any Personal Data belonging to a Diligenc. client (i.e. the Data Subject). Diligenc., as a Data Controller- i.e. any organisation that handles Personal Data, is responsible for ensuring compliance with the Data Protection requirements outlined in this policy.
Who we are
Diligenc. Pathways Ltd and Diligenc. Capital Ltd are part of the Diligenc. Holdings group.
Diligenc. is the centre of excellence and experience in the complex world of cannabinoids.
How to contact us
FAO Data Protection Officer
Diligenc. Holdings LLP
Global House, 303 Ballards Lane, London N12 8NP
Information we collect and use
Information about you that we collect and use includes:
- Information about who you are e.g. your name and contact details should you contact us
What are cookies?
A cookie is a small file – it’s saved onto your computer or other devices when you visit our website.
Cookies store small pieces of information. For example – they will remember you’ve visited our website or performed a certain action.
Cookies also let us know which pages of our website you visited; they help us develop and market our products and services. They also help us track sales.
- Persistent cookies – these stay valid, and will work until their expiry date (unless you delete them before they expire)
- Session cookies – these expire when you close your web browser
Where we collect your information
We may collect your personal information directly from you, from a variety of sources, including:
- emails or letters you send to us
- meetings with one of our team
- our online services such as websites, social media
What we collect and use your information for
We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:
- you have given us your permission (consent) to send you information about products and services offered by members of the Diligenc. group
If you do not wish us to collect and use your personal information as above, it may mean that we will be unable to provide you with our services.
Who we may share your information with
We may share your information with third parties for the reasons outlined in ‘What we collect and use your information for.’
These third parties include:
- Companies within the Diligenc. Group
- Third parties you have instructed us to share information with
- Companies we have chosen to support us in the delivery of the products and services we offer to you and other clients e.g. fund administrators
- Our regulators and Supervisory Authority e.g. the Financial Conduct Authority (FCA), the Information Commissioner’s Office for the UK (the ICO)
- Law enforcement, credit, and identity check agencies for the prevention and detection of crime
We will never sell your personal information to someone else. Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.
Where your information is processed
We process your personal information in the UK. Where information is processed by our fund administrator, we will ensure your information is protected under UK / EEA data privacy laws e.g. we will put in place legal agreements with our fund administrator and do regular checks to ensure they continue to meet these obligations.
How we protect your information
We take information and system security very seriously and we will aim to comply with our obligations always. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other medium, will have appropriate safeguards applied in line with our data protection obligations.
Your personal information is protected by systems and controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and are subject to ongoing training and monitoring to ensure these standards are maintained.
Our security controls are aligned with current industry standards and guidelines and are constantly under review; providing a controlled environment that effectively manages risks to the confidentiality, integrity, and availability of your information.
How long we keep your information
We keep your personal information for the duration you are a client of ours in order that we may provide you with our services. In the event you are no longer a client, we may also keep your information after this period but only where we are required to meet our legal and or regulatory obligations.
Your individual rights
Under the GDPR you have several rights in relation to how Diligenc. uses your personal information. They are:
Right to be informed
You have the right to be informed about the collection and use of your personal data. This will include the purpose of processing your personal data, retention periods for that personal data, and who it will be shared with. We call this ‘privacy information’. We will provide you with this privacy information at the time we collect your personal data from you.
Right of access
You have the right to access your personal data and supplementary information, we hold on you. This right of access allows you to be aware of and verify the lawfulness of the processing of the personal data we hold for you, you may make a data subject access request (DSAR).
Right to rectification
If the personal information we hold on you is incorrect or inaccurate you have the right to have your personal data rectified or completed if it is incomplete. You may make this request for rectification verbally or in writing.
Right to request erasure
You can ask for your information to be deleted or removed if there is not a compelling reason for Diligenc. to continue to have it.
Right to erasure
Subject to our regulatory and legal obligations you have a right to have personal data erased. This right is also known as ‘the right to be forgotten’ you can make this request verbally or in writing.
Right to restrict processing
You have the right to request the restriction or suppression of your personal data. This is not an absolute right and only applies in certain circumstances. When processing is restricted, we are permitted to store your personal data, but not use it contrary to your instruction. You can make a request for restriction verbally or in writing.
Right to data portability
You have the right to data portability this allows you to obtain and reuse your personal data for your own purposes across different services. The right allows you to move, copy or transfer your personal data easily from one IT environment to another in a safe and secure way, without affecting its usability. The right only applies to information you have provided to the data controller.
Right to object
You have the right to object to the processing of your personal data on the following grounds: where it is based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); for direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.
Diligenc. can confirm that it will not process your personal data under any of the above grounds.
Rights related to automatic decision making including profiling
You have the right to ask for information about the processing of your personal information and request our intervention or challenge a decision where processing is done solely by automated processes and carry out regular checks to make sure that where automated decision making and profiling processes are used are working as they should.
Diligenc. can confirm that it does not use automated individual decision-making (making a decision solely by automated means without any human involvement); and profiling (automated processing of personal data to evaluate certain things about an individual) as part of its decision-making process.
How to make a complaint
If you are still unhappy, you can report your concerns to the Information Commissioner’s Office. You can report your concerns at:
NB this policy is constantly under review, so please check our website for the most recent version.
Your use of our web sites indicates your consent to the cookies described in this policy. Please see HOW YOU CAN CONTROL COOKIES, below, for more information on how to withdraw your consent at any time.
What are cookies?
A web cookie, a commonly used data collection technology, is simply a piece of text which can be placed on the browser of your personal computer or mobile device and subsequently read as you visit a web site. A cookie may be a session cookie, that is, a cookie that remains on your browser while you are logged on to a particular web site and then disappears when you close your browser, or it may be a persistent cookie, a cookie that remains on your browser over a period of time. Information from a cookie may be collected and used in aggregate form. Or data may be collected into an individual profile or record. That individual record may either be unique but anonymous, or the profile can be linked with information that identifies you as an individual.
You can learn more about cookies, generally, at www.allaboutcookies.org
1. Essential cookies
We may use a limited number of cookies essential to particular services you have requested or for security purposes. A few of our sites use a cookie for a shopping cart function when you purchase services or offerings. In particular, if you have registered for a site or use a customer portal, we may use a cookie to authenticate the pc or mobile device that you are using.
2. Performance cookies
We allow third parties to set analytics, or performance, cookies to collect and report aggregate information. These cookies provide reporting to us on an aggregate basis and so, do not identify you at all. We use the aggregate reports to understand how our web sites are used and improve their usefulness to our audiences.
3. Functional cookies
A number of cookies also support how our web sites function, identifying your pc or end device on a unique but anonymous basis. These cookies may, for example, remember your language preferences or recognize an individual’s activity within a single session.
We may conduct analyses of user traffic to measure the use of our sites and to improve the content of our web sites and our services. These analyses will be performed using IP addresses and cookies.
We use web beacons and pixels in our emails to track delivery and open rates. Our email provider delivers cookies with our email to recognise a user’s response. The results are stored and reported on against the individual’s email address and the account profile within our database.
Third party cookies and advertising on our sites
Advertisers may even place their own cookies on our sites. You can find more information about each ad server’s practices by visiting www.youronlinechoices.uk.
We may use certain demographic information to enable third party ad servers (see below) to show you ads based on information about you in your business capacity, for example, your title within a company or the size of that company.
How you can control cookies
The cookies we use or allow are an accepted part of ecommerce and important to your use of our web sites. Performance cookies allow us to understand our audiences as a whole and improve how our sites meet your needs and expectations. Many of the functional cookies are basic to how our sites and services work. The cookies we use for registration allow us to conduct our business online. Our sites and services, or parts of them, may not work properly without these cookies.
1. Browser controls
Most modern browsers offer you ways to control or block cookies. These browser controls will usually be found in the options’ or preferences” menu.
2. Ad cookies and targeting
You can find more information or turn off targeting by member companies at YourOnlineChoices UK, http://www.youronlinechoices.com/uk.